Changing the email address of your account

At some point you may need to change the email address linked with your supplier account in the Supplier Portal.

This may be because your company changed the format of all email addresses, or because your own email address changed, or because you have taken over responsibilities from a colleague.

Making this change is a 2-step process, with the first part done by you, then finalized by the Supplios Support team.

Follow these steps to change the email address on your account:

1. Go to your Supplios User Profile page at https://accounts.supplios.com/profile/ (for portals hosted in the Supplios US Cloud) or https://accounts-eu.supplios.com/profile/ (for portals hosted in the Supplios EU Cloud).
2. In the Email Addresses section, click on Manage Email Addresses.

3. Add your new email address in the form as shown below, and click on Add Email.

4. You will receive an email at the new email address to verify you own that email. Click on the link to confirm the email.
5. Once verified, you will see the new email address in your list of email addresses on your Supplios User Profile page, as shown below.

6. IMPORTANT FINAL STEP: Once you see the new email address as Verified, contact the Supplios Support team and request the new email address to be made the main email for notifications from the portal host company. You can use the in-app support widget, or email the support team at support@supplios.com.

Adding multiple emails to your account?

We DO allow you to add multiple email addresses in one Supplios user account, which you can see if you go to your Supplios User Profile page at https://accounts.supplios.com/profile/.  

Adding additional email accounts here is beneficial for multiple reasons:

1. You can send emails from multiple accounts, and we will recognize these as you.  
2. You can link your accounts in multiple companies' Supplier Portals to one centralized user account so you do not have to login separately if you use different email addresses with in different companies Supplier Portals hosted on Supplios.  (Less common situation.)  

However, just adding multiple email accounts will not change the email address being used for any company's Supplier Portal.  You must contact the Supplios Support team (as outlined in the last step above) to do that for you, once you have added and verified a new email.